We'll keep your data secure and for our own purposes only.
Maintaining the security of your data is a priority at One Crewe
and we are committed to respecting your privacy rights. We pledge to
handle your data fairly and legally always. One Crewe is also
dedicated to being transparent about what data we collect about you
and how we use it.
This policy, which applies whether we see you in person (at your
premises or our offices), or online, provides you with information
about:
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained; and
- your legal rights relating to your personal data.
How we use your data
General
One Crewe (and trusted partners acting on our behalf) uses your personal data:
- to provide goods and services to you;
- to make a tailored website available to you;
- to manage any registered account(s) that you hold with us;
- to verify your identity;
- for crime and fraud prevention, detection and related purposes;
- with your agreement, to contact you about promotional offers;
- for market research purposes;
- to manage customer service interactions; and
- where we have a legal duty or right to disclose (e.g. in legal disputes).
Marketing
One Crewe uses your personal data for electronic marketing (with
consent) and may send postal mail about One Crewe offers and news.
You have the right to opt out at any time by:
- changing marketing preferences in your account;
- using the “unsubscribe” link in emails or “STOP” for texts; or
- contacting us via the channels below.
Sharing data with third parties
Our service providers
We may share your data with IT, delivery and marketing partners
who apply equivalent data‑protection and security controls.
Other third parties
We will never sell or rent your data. We may share it with:
- credit agencies for payments;
- government bodies, law enforcement, courts, insurers when required;
- to comply with legal obligations or protect employees/customers.
How long do we keep your data?
We retain your data no longer than necessary—normally up to 10 years.
What personal data do we collect?
One Crewe may collect:
- name, date of birth, gender;
- contact details (address, phone, email);
- orders, browsing activity on our sites;
- passwords, payment card details;
- marketing preferences, interests, feedback;
- location, correspondence with One Crewe.
We do not knowingly collect data on children. This list is not
exhaustive; additional data may be collected for specific services.
How we protect your data
- encryption of data;
- security controls across our infrastructure;
- staff policies and training on data security.
What can you do to help protect your data
On public devices, always log out and close your browser after each
session.
Your rights
You have the right to:
- ask what personal data we hold about you;
- ask us to correct any out‑of‑date data;
- opt out of marketing communications at any time.
Legal basis for processing
We process your data under:
legitimate interests, contract performance, or legal obligations.
Consent is used only for direct marketing, and you may withdraw it.
Our legitimate interests include:
- selling and supplying goods and services;
- protecting safety and welfare;
- tailoring marketing communications;
- improving and developing new products;
- complying with legal obligations;
- preventing crime and fraud;
- handling disputes and claims.
Our Cookies Policy
What are cookies?
Cookies are small data files placed on your device as you browse.
They remember your visit and help our site work properly.
Information collected
Cookies track pages viewed, purchases made, and browsing journeys.
We do not collect your name or contact details via cookies.
What are cookies used for?
- essential site navigation;
- monitoring browsing patterns and campaign success.
How do I disable cookies?
Change your browser settings to reject cookies. Site features may
not work properly if you disable them.
Contact Information
Questions or requests? Email us at
news@onecrewe.co.uk
.
You have the right to lodge a complaint with the Information
Commissioner’s Office:
ico.org.uk
.
Updated: Last updated April 2025
